The CX Coach Blog
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How to Make a Wise Decision at Work
Not all decisions will turn out to be winners, and that’s okay. Nobody makes the “right” decision every single time. What we can do is make the best decision we can with the information that we have to increase the chances we’ll be happy with the outcome. Here’s a few suggestions for how you can do that.
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Clean Up These 4 Items in CX Before Q4
Time to start wrapping up initiatives and prepare for online retail's Super Bowl. Here's a few small things you can clean up in your CX department for smoother operations when volume hits.