Fractional CXO
Executive Customer Experience Leadership, On Your Terms
Fractional
CXO
Services
When your business is ready to scale but not quite ready for a full-time executive, Fractional CXO services are the perfect solution.
As your Fractional CXO, I bring strategic expertise and hands-on leadership to your customer experience operations, helping you enhance loyalty, boost revenue, operate efficiently, and deliver standout service—all without the commitment of a full-time hire.
Why a Fractional CXO?
Scaling a business is tough. Balancing growth, operational efficiency, and stellar customer experience often requires executive-level leadership. But hiring a full-time CXO may not make sense for your current stage of growth.
That’s where fractional CXO services come in. With a fractional approach, you gain:
Executive expertise without a full-time commitment
Flexible, scalable leadership tailored to your business needs
A proven CX leader ready to hit the ground running
Immediate impact on your customer experience strategy
What to Expect From a CXO
As your Fractional CXO, I’ll work alongside your leadership team to:
Design and execute a high-impact customer experience strategy
Build and optimize your customer journey, creating memorable touchpoints
Strengthen your team by implementing best practices, training, and processes
Oversee BPO relationships, ensuring alignment with your CX goals
Leverage data and feedback to drive smarter decision-making
Identify and implement tools and technologies that streamline operations
In short, I’ll act as your customer experience champion, helping your business thrive with thoughtful, strategic leadership.
Benefits of a Fractional CXO
Cost-Effective Leadership
Gain access to top-tier CX expertise at a fraction of the cost.
Immediate Impact
With years of experience as a CX consultant, you can expect results from day one.
Tailored Solutions
Every recommendation and strategy is designed to fit your unique business and customer needs.
Flexible Partnership
Adjust the scope of services as your business evolves.
Strategic Growth
Build a customer-first culture from the ground up that drives loyalty and revenue.
What’s Possible with a Fractional CXO?
Cost-Effective Leadership
Gain access to top-tier CX expertise at a fraction of the cost.
Immediate Impact
With years of experience as a CX consultant, you can expect results from day one.
Tailored Solutions
Every recommendation and strategy is designed to fit your unique business and customer needs.
Flexible Partnership
Adjust the scope of services as your business evolves.
Strategic Growth
Build a customer-first culture from the ground up that drives loyalty and revenue.
Let’s Work Together!
Ready to take your customer experience to the next level without the full-time commitment?
Let’s explore how Fractional CXO services can fit your needs. Together, we’ll create a flexible, scalable partnership that transforms your customer experience into a key driver of growth.
Hi I’m Kristen
I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.