Transform Your Customer Experience
Expert Customer Experience Consulting
Customer Experience Consulting Services
CX Audit & Action Plan
All the instruction you need to take your customer experience to the next level!
(2-4 Weeks)
A complete review of your customer journey and service operations, including departmental structure, workflows, policies, CX best practices, tech stack, metrics, feedback systems, and more!
Detailed report packed with prioritized, actionable recommendations.
All the instruction you need to take your customer experience to the next level!
BPO Performance Improvement
Empower your agents to create share-worthy customer interactions and start increasing your profit.
(6-8 Weeks)
A complete evaluation of your current BPO, including relationship quality, metrics, and customer reviews.
Facilitated feedback sessions with internal leaders, BPO leaders, and team members.
A root cause analysis of performance challenges.
Actionable recommendations for enhancing communication, training, and processes.
Development and implementation of training materials and best practices for internal and BPO teams.
Guide for ongoing management that leads to sustained BPO success.
AI Readiness, Evaluation & Implementation
A smooth path from AI education to AI adoption.
(3+ Months)
Facilitated discussion with internal team on AI goals and concerns.
Assessment of existing content and data quality and quantity.
Evaluation of most impactful AI and automation opportunities
Recommendations for AI use cases
High-level roadmap for AI implementation.
Evaluation template.
Introductions to potential AI vendors, including The CX Coach partners.
Participation in vendor presentations and guidance throughout the evaluation process.
Hands-on assistance with implementation, testing and training.
Fractional CX Leadership
Executive customer experience leadership without full-time commitment.
(3+ Months)
Get results fast with a seasoned expert who can hit the ground running.
Develop and implement high-level, high-impact strategy.
Scaled leadership to match your business needs.
Interim leadership during staffing gaps.
CX Power Hour
Dive into your most pressing customer experience challenge.
Walk away with actionable results.
Book your hour.
Bring your challenge.
Leave with a game plan.
No Fluff. Just Results.
(60 Minutes)
