Customer Service Consulting Services
CX Consultant for Online Retail Brands
Customer Service Consulting Services
As a seasoned CX consultant, I specialize in helping online retail brands transform their customer service operations into powerful drivers of customer loyalty and revenue growth.
Through tailored customer service consulting services, I guide businesses in creating memorable experiences, optimizing touchpoints, and designing strategies that enhance satisfaction while driving sustainable growth.
From elevating BPO performance to selecting AI solutions and streamlining operations, my approach ensures that every touchpoint leaves a positive impression. Let’s work together to elevate your brand’s customer experience and build a loyal customer base!
CX Audit & Action Plan
All the instruction you need to take your customer experience to the next level!
(2-4 Weeks)
A complete review of your customer journey and service operations, including departmental structure, workflows, policies, CX best practices, tech stack, metrics, feedback systems, and more!
Detailed report packed with prioritized, actionable recommendations.
One-on-one consulting to review and discuss the action plan and answer any questions.
All the instruction you need to take your customer experience to the next level!
BPO Performance Improvement
Empower your agents to create share-worthy customer interactions and start increasing your revenue.
(8-12 Weeks)
A complete evaluation of your current BPO, including metrics, current processes, management, and customer feedback.
Facilitated feedback sessions with internal leaders, BPO leaders, and team members.
A root cause analysis of performance challenges.
Actionable recommendations for enhancing communication, training, and processes.
Development and implementation of training materials and best practices for internal and BPO teams.
Guide for ongoing management that leads to sustained BPO success.
CX Power Hour
Dive into your most pressing customer experience challenge.
Walk away with actionable results.
Book your hour.
Bring your challenge.
Leave with a game plan.
No Fluff. Just Results.
(60 Minutes)
Hi I’m Kristen
I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.