Customer Experience Workshops
CX Strategy Workshop
Turn CX Goals Into an Actionable Plan
90-120+ Minutes
Customer experience impacts your brand’s success, but without emphasis on strategy and timeline, it’s easy to get stuck in reactive mode - fixing instead of advancing. This workshop helps you create a CX vision, and then map it into a step-by-step execution plan you can follow throughout the months ahead.
In this hands-on session, we’ll rank priorities, break them into achievable milestones, and create a realistic timeline. By the end, you’ll walk away with a quarter-by-quarter, month-by-month, week-by-week strategy you can execute at your organization.
How it Works
Define Your CX Priorities – List everything you know you need to tackle this year
Expand Your Strategy – Use guided prompts to uncover additional ideas and opportunities
Organize & Prioritize – Identify dependencies and assign initiatives to the right quarter
Create a Timeline – Break priorities into monthly and weekly tasks for seamless execution
Walk Away with a Plan – A fully mapped-out CX strategy you can start implementing immediately
Hi I’m Kristen
I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.