Customer Experience Workshops
Customer Journey Mapping
Identify pain-points in your customer journey, and walk away with action steps for improvement.
3-4 Hours, $600
Learn the basics and the benefits of customer journey mapping.
Map out a common customer experience.
Identify key moments and areas of opportunity.
Create action steps for improvement.
Design your intended experience.
Customer-Centric Culture
Improving your customer experience from the inside out.
3-4 Hours, $600
Why customer experience needs to extend beyond your customer service team.
Making your employee your first customer.
Putting the customer at the center of your organization.
How to measure the impact of a customer-centric culture.
Hi I’m Kristen
I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.