Customer Experience Workshops
Customer Journey Mapping
See your business through your customers’ eyes. Identify pain-points in their experience, and walk away with action steps for improvement.
3-4 Hours
Learn the basics and the benefits of customer journey mapping.
Map out a common or challenging customer experience.
Identify key moments and areas of opportunity.
Design your intended experience.
Create action steps for improvement.
Customer-Centric Culture
Improving your customer experience from the inside out.
3-4 Hours
Why customer experience needs to extend beyond your customer service team.
Making your employee your first customer.
Putting the customer at the center of your organization.
How to measure the impact of a customer-centric culture.
Hi I’m Kristen
I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.