The CX Coach
CX Consulting, CX Coaching
About The CX Coach, LLC
At The CX Coach, we specialize in helping online retail brands design efficient service operations and exceptional customer experiences that leave lasting impressions.
Our mission is to empower businesses to build meaningful connections with their teams and customers, fostering loyalty and driving growth, at every stage of business.
Founded in 2023 by Kristen Szustakowski, The CX Coach emerged when two passions collided: making something out of nothing, and making humans happy!
My journey began with building service teams from the ground up and scaling service operations for growth for consumer brands like Shokz (formerly AfterShokz) and Made In Cookware, with a focus on delivering unparalleled experiences.
Our Approach
We believe that efficiency should never come at the expense of quality. Our approach centers on:
Value Addition: Implementing strategies that enhance the overall customer journey, ensuring each interaction adds meaningful value.
Memorable Experiences: Designing touchpoints that delight customers, turning ordinary interactions into extraordinary moments.
Scalable Solutions: Developing processes that allow your brand to consistently deliver exceptional experiences, even as you grow.
Our Services
We offer a range of services tailored to brand’s needs.
Customer Experience Consulting: Comprehensive audits, guided BPO transitions, power hours, and more!
Workshops: Interactive sessions on Customer Journey Mapping, CX Strategy, and Fostering a Customer-Centric Culture.
AI Integration: Guidance on adopting AI solutions to enhance customer interactions without compromising the human touch.
Fractional CX Leadership: Executive-level expertise to steer your customer experience initiatives without the full-time commitment.
Why Choose Us?
Hands-On Expertise: We immerse ourselves in your operations, from setting up systems to engaging directly with your customer service channels.
Employee Empowerment: By focusing on agent experience, we ensure your team is motivated and equipped to deliver their best.
Professional Coaching: Leveraging coaching techniques to navigate change, address concerns, and foster a customer-centric mindset across your organization.
Connect with Kristen
I’m a member of the International Coaching Federation (ICF) where I serve as a member of my local chapter’s Organizational Development Committee. I’m also a member of Rochester Women’s Network (RWN), and Fractionals United.
Outside the CX world, I enjoy trail running, cooking, knitting socks, leading a Girl Scout Troop, and spending quality time with my husband, 9-year-old daughter, and 15-year-old dahschund.
Would love to meet you! Follow me on LinkedIn or subscribe to my weekly newsletter below.
I look forward to partnering with you to transform your customer experience into a memorable journey.
