Customer Experience Consulting for Online Retail
Guiding online retailers in designing efficient service operations and customer-centric experiences that drive loyalty and growth.
Scaling Online Retail Isn’t Easy
-
Brand Grows
Online retail growth is seldom consistent. With just the right product, sales channel, or partnership, your brand’s sales can suddenly boom overnight.
-
Brand Needs to Scale
Fast growth is a dream-problem to have, but rising to new demands isn’t quick or easy for most businesses.
-
Brand Struggles to Scale
This causes well-liked brands to suddenly struggle to keep up with their customer’s needs, putting their success at risk.
-
Brand is at Risk
Stress on the organization impacts the customer experience. There is damage to brand reputation, missed revenue opportunities, and loss of market share.
Your Story Can Be Different
What if you could smoothly surf the waves of e-commerce growth rather than feel like you’re drowning under them? A customer experience consultant and coach can help you with that!
Create products and experiences customers want
Grow your customer base organically
Keep the customers you gain
Run your service operations with greater efficiency
Start Now
Schedule a Call
Set up a discovery call to share more about your business and learn what customer experience consulting and CX coaching can offer. If we’re a good fit, we’ll move forward!
All consulting and coaching packages are customizable. Together we’ll create a plan to support your customer service and business needs, as well as your budget.
Get a Plan
See Results
See the impact a customer-centric culture, customer-driven insights, and smooth service operations can bring to your organization with customer experience consulting and customer experience coaching!
Customer Experience Consulting
The CX Coach offers customer service and customer experience consulting services to guide your e-commerce brand during each phase of growth.
CX Strategy Development
CX Metrics & Reporting
CX AI & Automation
CX Technology Evaluation & Implementation
BPO Evaluation, Transition and Performance Improvement
Voice of Customer Program Design
Customer Journey Mapping
Crisis Management & Recovery
Agent Experience & Change Management
Coaching & Training
CX Workshops
Fractional Leadership
How We’re Different
-
As an ICF certified coach, I approach conversations with an open-mind, curiosity, and intent to understand your employees and your business.
It's not uncommon for departmental change to generate some occasional fear, doubt, concern, or hesitation from some team members. Using coaching techniques, we're able to explore those sentiments as part of our consulting offerings.
-
At The CX Coach, I invest time in getting to know your team so we can create solutions that empower them to do their best work!
-
At The CX Coach, consulting is not all rhetoric!
I can set up your Zendesk. I can create SOPs. I'll even answer some customer service tickets.
As a consultant, I don't mind getting my hands dirty. In fact, I prefer it.
-
I might ask for your favorite color or Instacart your CX team ice cream. The CX Coach complements professionalism with a bit whimsicalness - because you need to have a little fun in CX!
Hi I’m Kristen
I’m the founder and customer experience consultant at The CX Coach! I have over 10 years of customer service leadership experience, the majority with growing direct-to-consumer, online retail brands.