Smoothly Launch Generative AI for Customer Experience

Happy Q4!

Many online retail brands are just days away from launching a new, or even their first, AI solution. There’s excitement for its potential during the most critical time of year, but there may also be some fear of risk as well.

What if this automation doesn’t work? What if the technology I’ve chosen doesn’t resolve as many inquiries as we’d hoped? What if an integration breaks?

Here are a few things that can help reduce risk and put your mind at ease.

In most cases, your AI vendor will have under-promised initial performance metrics. But just in case, adjust your own expectations so you still have plenty of support staff, or a plan to solve for those additional inquiries.
In running there’s a saying: “don’t try anything new on race day.” You don’t want to introduce any unknowns that could lead to problems out on the course. With that principle in mind, stick to the flows and automations you’ve built, tried, and tested the last 1-2 weeks before the sale.
Share your concerns with your AI implementation team or account representative. They are invested in your experience and want you to succeed. If more education around a topic, or a review of what you’ve built could help reduce anxiety, they’re more than happy to help with that!
Find out from your AI vendor what support is available over BFCM weekend, and get the contact information now.
Have a plan for monitoring in place, especially if your online store closes their literal or virtual corporate office doors for an extended Thanksgiving weekend. Identify who at your organization you could reach out to should an issue arise.

Looking to leverage AI as part of your customer service strategy?

The CX Coach can help you identify use cases, connect you with vendors, evaluate solutions, and implement with ease!