4 Valuable Trainings for Customer Service Agents

After the initial onboarding, how much training do your support reps receive? For many e-commerce brands, outside learning an occasional new system or the weekly QA, not much.
There’s lots of opportunities (and reasons!) to continue developing your customer service team. Here are a few important ones:

Accessibility Training educates agents on the diverse needs of customers, including those who are hard-of-hearing or have a visual impairment. By tailoring service to these individuals, your customers are more likely to have a smooth service experience.

Inclusivity Training helps agents recognize unconscious biases, understand cultural nuances, and practice inclusive language, which not only improves team culture, it creates more awareness and respect in service interactions.

Improv Training might seem unconventional, but it offers significant benefits for customer service agents. Active listening, quick thinking, resourcefulness, and adaptability are all useful skills for solving challenging customer interactions.

Mindset Management helps agents understand the correlation between their attitudes and their performance. It can also enhance resillency, which can be critical when facing an unexpected service crisis or challenging interaction. It can also reduces stress!

All of these can improve your agents’ skills and provide a better customer experience.

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