Clean Up These 4 Items in CX Before Q4
Time to start wrapping up initiatives and prepare for online retail's Super Bowl. Here's a few small things you can clean up in your CX department for smoother operations when volume hits.
5 Tips for Clear Communication with Customers
1- Don’t get cute with copy. Branding plays a big part of the customer experience, but when it comes to complex product instructions, or your return policy, warranty guidelines, and sale terms, it really needs to take a backseat.